Hi! Here you’ll find all the information regarding Shipping, returns, payments and some other frequently asked questions. If you have any more please send me an email to hello@marianabaertl.com
Shipping
When and where do orders ship from?
Orders ship from Lima, Peru, between 4-7 business days after purchase, unless otherwise stated on the listing. “Pre-Order” or “Made to order” items will ship on the dates or time frames stated on each listing.
How long will the package take?
All orders ship through DHL Express service and take between 1 week to 3 weeks, depending on the destination. Customs fees imposed by each country are not included in the price, and customers are responsible for any customs charges that may occur.
How can I track my order?
You’ll be provided with an international tracking number so you can check the status of your package every step of the way! You will receive updates of your order through email, and SMS if needed.
How is my piece packaged?
With care and love :) But more seriously, the pieces are all carefully packaged so you they can travel international waters safely without any damage!
Did you purchase a gift?
Please let us know as soon as you place the order. We can include a custom note for the giftee and send the receipt through email to you.
Payments
Payment is due at checkout by credit card, debit card or by PayPal.
Once you make the purchase you will receive a confirmation email with the details of your purchase, at most, the next business day after placing your order. In case you do not receive the confirmation email within that period, please send us a message to the following email address
hello@marianabaertl.com
Returns & Exchanges
I don’t accept returns or cancelations, sales are final.
Terms and conditions
Before accessing our website www.marianabaertl.com we ask you to carefully read the general terms and conditions detailed below, since any present or future service of Mariana Baertl will be subject to the particular terms and conditions of use applicable to such services.
Modification of Terms and Conditions of use
Mariana Baertl may modify, add, delete and / or update the Terms and Conditions at any time, for any reason and / or without prior notice, which will continue to be mandatory from the moment they are published. The Terms and Conditions can be consulted at any time.
Hours of Sale
THE WEBSITE will be available 365 days a year, 24 hours a day.
Responsability
In no case will Mariana Baertl be liable for the improper use that some visitors may make of the materials displayed.
Likewise, you would be acknowledging and stating that Mariana Baertl is not infallible, therefore, at any time and without prior notice, circumstances beyond our control may occur that imply that it is not operational for a certain period of time. In these cases, Living Fibers will endeavor to restore its website as quickly as possible, without any kind of liability being attributed to it.
Since Mariana Baertl will be able to publish thousands of products for sale through its website, there is a possibility that some errors will appear in the content of each of the products.
Mariana Baertl is not responsible for viruses or other elements in the content of www.livingfibers.com that may cause alterations in the user's computer system or in the electronic documents stored in their computer systems. Neither will it be liable for the damages caused to the client resulting from the inappropriate use of the technologies made available to it, whatever the way in which they are used improperly.
Client liability
You are responsible for the information that you register in www.marianabaertl.com Therefore, you are solely responsible to Mariana Baertl and third parties for the consequences that may arise from use for illicit purposes or effects or contrary to these Terms and Conditions of Use.
Customer Support
For any clarification or doubt about the Terms and Conditions, contact the email hello@marianabaertl.com
