FAQ
Hi! Here you’ll find answers about commissions, shipping, timelines, payments, care, and more. If you don’t see your question, email me at hello@marianabaertl.com.
General
Where are you based?
I’m a Peruvian fiber artist based in Barcelona, Spain. Some limited collections may ship from Lima, Peru. The product page will always state the ship-from location.
Do you take commissions?
Yes. I create bespoke textile artworks for homes, hospitality, and commercial spaces. See Commissions below for process, timelines, and pricing basics.
What materials do you use?
I work with natural fibers—cotton rope, raffia, wool, and fabric—selected for texture, movement, and durability.
Do works come with a Certificate of Authenticity?
Yes. Every original piece includes a signed Certificate of Authenticity.
Commissions & Custom Work
How does the commission process work?
- Inquiry & Space Details – You share dimensions, photos of the space, and any palette ideas.
- Quote & Deposit – I send a quote. A 60% deposit confirms your commission and secures your timeline.
- Color & Materials – I send real materials + color palette photos for approval. (I don’t usually do sketches; the piece evolves from agreed palette, textures, and composition direction.)
- Creation – I craft the piece and share updates at key milestones (once materials are approved and again near completion).
- Final Approval & Balance – You review final photos/video; the 40% balance is due before shipping.
- Shipping & Installation Guidance – I ship the work and provide hanging notes.
How long does a commission take?
Typical lead times are 4–8 weeks for small/medium works and 8–12+ weeks for large or multi-piece projects, depending on size and queue. If you have a deadline, tell me up front—rush options may be possible.
What size options are available?
I can create custom canvas sizes and formats (horizontal, vertical, diptychs/triptychs) to fit your wall exactly.
How many revisions are included?
Commissions include one round of minor adjustments (e.g., adding/removing subtle fringe, small balance tweaks). Larger design changes after materials/palette approval may affect timeline and cost.
Can you match a specific color?
Yes, please provide references (paint codes, fabric swatches, photos). Natural fibers can vary slightly; I’ll send photos of the exact materials for approval before I begin.
Shipping
When do orders ship?
Ready-to-ship artworks leave in 4–7 business days. “Made to order” and commissions ship once completed (timeframes appear on the listing or in your quote).
From where do you ship?
Primarily from Barcelona, Spain; select collections may ship from Lima, Peru (stated on each listing/quote).
Which carrier do you use and how long does it take?
I typically use DHL Express (or UPS for certain routes). Transit time is usually 1–3 weeks depending on destination and customs.
Will I receive tracking?
Yes. You’ll get an international tracking number and email updates (SMS if needed).
Customs, duties, and taxes
Import duties/VAT are not included in the artwork price and are the buyer’s responsibility. Your courier may contact you to collect these before delivery.
How is my piece packaged?
With care and love—and professional protection. Works are wrapped, cushioned, and boxed/crated to travel safely. Large pieces may ship rolled or crated, depending on size and destination.
Is this a gift?
Tell me at checkout or by email. I can add a handwritten note and email the receipt to you instead of including it in the box.
Installation & Care
How do I hang the artwork?
Most pieces arrive ready to hang with simple instructions (hidden frame, hanging wire, or dowel, depending on design). For large/heavy works, I recommend a professional installer.
How do I care for textile art?
Keep out of direct sunlight and high humidity. Dust gently with a soft brush or low-suction handheld vacuum through a mesh cloth. Do not wash or use chemicals.
Payments & Invoices
What payment methods do you accept?
Credit/debit cards and PayPal. For commissions and trade projects, bank transfer is also available.
When is payment due?
Shop items are paid at checkout. Commissions require 60% deposit to start and 40% balance before shipping.
Invoices & VAT
Invoices are provided for every purchase. VAT/IVA is applied according to the billing and delivery location and current regulations.
Returns, Cancellations & Damages
What is your return policy?
All sales are final. Each piece is handmade to order or one-of-a-kind; please review measurements and photos carefully before purchasing.
Can I cancel a commission after paying the deposit?
Commission deposits are non-refundable, as materials are ordered and studio time is reserved. If you need to pause, email me—we’ll look for solutions within the schedule.
What if my piece arrives damaged?
Please photograph the box and artwork immediately and email me within 7 days of delivery. I’ll file a claim and guide next steps (repair or replacement where possible).
What if my package is delayed or lost?
I’ll help coordinate with the carrier. Once in transit, shipping timelines are outside my control, but I’ll do everything I can to assist.
Trade, Designers & Hospitality
Do you work with interior designers and art consultants?
Absolutely. I offer trade collaboration, custom sizing, palette development, and project-based pricing. Email hello@marianabaertl.com with project specs and timelines.
Do you license your work or create editions?
Select limited editions and site-specific installations are available. Licensing is considered case-by-case.
Accessibility & Custom Requests
Allergies or material sensitivities?
Let me know, many pieces can be adapted with alternative fibers.
Need a rush or specific deadline?
If my schedule allows, I can offer a rush service (additional fee may apply). Please ask before placing your order.
Legal & Site Use (Short Version)
By using this site, you agree to the posted Terms & Conditions and Privacy Policy. I may update policies periodically. If you need assistance, email hello@marianabaertl.com.