Caleta II

• Cotton fabric
• Raffia fiber
• Hemp Fiber

When do orders ship?
Ready-to-ship artworks leave in 4–7 business days. “Made to order” and commissions ship once completed (timeframes appear on the listing or in your quote).

From where do you ship?
Primarily from Barcelona, Spain; select collections may ship from Lima, Peru (stated on each listing/quote).

Which carrier do you use and how long does it take?
I typically use DHL Express (or UPS for certain routes). Transit time is usually 1–3 weeks depending on destination and customs.

Will I receive tracking?
Yes. You’ll get an international tracking number and email updates (SMS if needed).

Customs, duties, and taxes
Import duties/VAT are not included in the artwork price and are the buyer’s responsibility. Your courier may contact you to collect these before delivery.

How is my piece packaged?
With care and love—and professional protection. Works are wrapped, cushioned, and boxed/crated to travel safely. Large pieces may ship rolled or crated, depending on size and destination.

Is this a gift?
Tell me at checkout or by email. I can add a handwritten note and email the receipt to you instead of including it in the box.

What is your return policy?
All sales are final. Each piece is handmade to order or one-of-a-kind; please review measurements and photos carefully before purchasing.

Can I cancel a commission after paying the deposit?
Commission deposits are non-refundable, as materials are ordered and studio time is reserved. If you need to pause, email me—we’ll look for solutions within the schedule.

What if my piece arrives damaged?
Please photograph the box and artwork immediately and email me within 7 days of delivery. I’ll file a claim and guide next steps (repair or replacement where possible).

What if my package is delayed or lost?
I’ll help coordinate with the carrier. Once in transit, shipping timelines are outside my control, but I’ll do everything I can to assist.